Refund policy

At The Flawed Flock Co., each item is made to order especially for you. Because our products are produced on demand, we generally do not accept returns or exchanges for incorrect size, color, or change-of-mind purchases.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery. Include your order number, a description of the issue, and clear photos showing the problem.

If the issue is confirmed, we will work with you to provide an appropriate replacement or refund at no additional cost.

Sizing and Color Selection

Please review the product description and available sizing information carefully before placing your order. Because products are made to order, we cannot offer returns or exchanges when the wrong size or color was ordered.

Please note that colors may appear slightly different depending on your screen settings and the printing process.

Order Changes and Cancellations

Orders enter production shortly after they are placed. If you need to request a change or cancellation, contact us as soon as possible. We cannot guarantee that an order can be changed or canceled once production has begun.

Refunds

When a refund is approved, it will be processed by The Flawed Flock Co. within 3–5 business days and issued to the original payment method. After the refund has been issued, the time it takes to appear in your account may vary depending on your bank or payment provider.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us so we can review the shipment and determine the appropriate next steps.

Contact Us

If you have a problem with an order, please contact The Flawed Flock Co. at theflawedflockco@gmail.com. Please include your order number whenever possible so we can assist you more quickly.